Legal
GuideMeTech, LLC ("we," "us," or "our") build mobile applications for shared family learning experiences. Our apps are designed for children aged 6 and above, used together with a parent or legal guardian.
Registered address: 1500 JFK BLVD, STE 1825, Philadelphia, PA 19102, United States
Privacy contact: outreach@guide-me.tech
For the purposes of the GDPR, we are the data controller for the personal data described in this policy.
Our apps are designed for children aged 6 and above, used under direct parental or guardian supervision. Accounts must be created and managed by a parent or guardian aged 18 or older. Children do not create accounts independently.
We comply with the Children's Online Privacy Protection Act (COPPA). Parental consent is established through the account creation process: accounts are created using a parent's Google account or Apple ID, both of which require the account holder to be at least 13 years old under those platforms' own terms. We do not collect personal information directly from children — the only data generated by a child's use of the app is the learning activity data described in Section 3, which is associated with the parent's account.
Parents and guardians may at any time review, correct, or request deletion of the data associated with their account and their child's use. See the rights listed in Section 9, and our dedicated Data Deletion and Account Reset procedures.
If you believe a child has used our services without appropriate parental involvement, contact us at outreach@guide-me.tech and we will investigate and delete any affected data promptly.
We collect only what is necessary to operate the app. We do not collect device information, location data, financial information, or any sensitive personal information.
| What | Why | How long |
|---|---|---|
| Account identifier | The email address or Apple Private Relay address provided by Google or Apple when the parent creates an account. Required to authenticate the account and process deletion or reset requests. | Life of the account, plus up to 30 days after deletion |
| Learner name | An optional display name entered by the parent. May be a real name, a nickname, or any placeholder. Not verified and not linked to any external identity. | Life of the account, or until removed on request |
| Learner activity | The data generated by the child's use of the app (such as current learning objective and the progress towards an objective) is retained for the duration of the account to resume the learning activity across multiple sessions and devices. | Life of the account; cleared on account reset |
| Parent input | Short optional text descriptions entered by a parent to personalise learning content for a fixed set of trials within a session. Descriptions pass through an automated content safety classifier before use. They are then anonymized and used for a fixed set of trials. | Not retained as account data |
| Server logs | Standard infrastructure logs that may include IP addresses, request timestamps, and status codes. Used for security monitoring and operational diagnostics only. Cannot be associated with individual accounts or learners. | 90 days |
We do not sell, rent, or share personal data with third parties for advertising, marketing, or any commercial purpose. Data is shared only with the processors listed below, solely to operate the service, and under data processing agreements that bind them to our instructions.
| Processor | Purpose | Policy |
|---|---|---|
| Google LLC | Account authentication. | policies.google.com |
| Apple Inc. | Account authentication. | apple.com/legal/privacy |
| Microsoft Azure | Cloud hosting for all infrastructure — application servers, database, content moderation, personalization. All data is stored and processed in the United States . | privacy.microsoft.com |
We may also disclose data where required by law, court order, or to protect the safety of a child or other individual.
This anonymized extraction of text contains no information that could link to an individual. This text extract is retained to improve the quality of our service. This data is not personal data under any applicable privacy framework and is not subject to individual data rights requests. It is not used for advertising, profiling, or any commercial purpose unrelated to the app.
All data transmitted between our apps and our servers is encrypted in transit and at rest. Authentication is handled entirely by Google and Apple — we never receive or store your Google or Apple credentials. Access to personal data within our systems is restricted to personnel who require it to operate the service.
Our Android applications comply with the Google Play Families Policy. Our apps contain no ads of any kind, no behavioral advertising, no social features that expose children to strangers, and no links navigating children outside the app to external services.
Cookies and tracking technologies: Our apps are native mobile applications that communicate with our servers via authenticated API calls. We do not use cookies, pixel tags, web beacons, or any browser-based tracking technology in the apps or on our website.
Behavioral advertising and third-party analytics: We do not serve advertisements of any kind and do not embed any third-party analytics or attribution SDK. No device identifiers, session metadata, or behavioral events are transmitted to any external analytics service.
Device data: We do not collect device model, operating system, screen size, RAM, storage, network type, or any combination of device attributes. We have no way to identify a specific device or distinguish whether a user is on a phone or tablet.
Location data: We do not collect precise or approximate location and do not request location permissions from the device.
The following rights are available to all users. Parents and guardians may exercise these rights on behalf of their child's account. To submit a request, contact us at outreach@guide-me.tech We will respond within 30 days.
EU, EEA, UK, and Swiss residents have additional rights under the GDPR and applicable national laws.
California residents may have additional rights under the CCPA. To submit a CCPA request, contact us at outreach@guide-me.tech with the subject line "California Privacy Request." We will respond within 45 days.
Our servers are located entirely in the United States. No personal data is routed through or stored in any other country. For transfers of personal data from the EU/EEA, UK, or Switzerland, we rely on Standard Contractual Clauses entered into with Microsoft Azure. Contact us for further information about these safeguards.
We may update this policy from time to time. We will notify users of material changes by updating the effective date above and, where changes affect children's data or introduce new data collection, by sending notice to the account email address on file.
GuideMeTech, LLC
1500 JFK BLVD, STE 1825
Philadelphia, PA 19102
United States
outreach@guide-me.tech
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Data Deletion procedure
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Account Reset procedure