Privacy & Data

Request Account & Data Deletion

As a parent or guardian, you have the right to request the permanent deletion of your child's account and all associated data from our systems at any time. Select how you signed in to the app — the steps differ slightly depending on your sign-in method.

What Gets Deleted

A deletion request permanently removes all data associated with the account. There is no partial deletion — this is a full wipe.

Data Type	Description	Action
Learner name	The name entered at account setup (may be a nickname or placeholder)	Permanently deleted
Learner activity	The assigned learning programs and the learner's position within each program's fixed sequence	Permanently deleted
Account record	The learner profile and all associated account data	Permanently deleted
Sign-in association	The link between your Apple ID or Google account and the learner profile	Permanently deleted

This action is irreversible. Once deleted, account data and learning progress cannot be recovered. If you'd like to preserve the account and only reset progress, see our Account Reset procedure instead.

How Did You Sign In?

1 Send your request from your Apple ID email address. This must be the same email used to sign in to the app. Requests sent from a different address cannot be verified and will not be processed.
2 Email outreach@guide-me.tech using the template below.
3 We will reply to confirm your request. Reply to that confirmation to proceed. We will process the deletion within 30 days and send a final confirmation once complete.

Suggested email — send from your Apple ID address

To:outreach@guide-me.tech

Subject:Account Deletion Request

Hi,

I am the parent/guardian of a child who uses [App Name]. I am writing from the Apple ID email used to sign in and would like to request permanent deletion of all data associated with this account.

I understand this action is irreversible and that all learning progress and account data will be permanently removed.

Thank you.

When you choose "Hide My Email" during Sign in with Apple, Apple assigns your account a randomly generated relay address that looks like:
a1b2c3d4e5@privaterelay.appleid.com
This is the address stored in our system — not your real Apple ID email. You'll need to include it in your request so we can locate your account.

1
Find your Private Relay address for this app. On your iPhone or iPad:
- Settings
- [Your Name]
- Sign-In & Security
- Sign in with Apple
- [App Name] — your relay address is shown here
2 Email outreach@guide-me.tech from any address and include your relay address in the message body using the template below.
3 We'll send a confirmation to your relay address. Apple will forward it to your real inbox. Simply reply to confirm you'd like to proceed — this establishes that the request is authorised.
4 We'll process the deletion within 30 days and send a final confirmation once complete.

Suggested email — can be sent from any address

To:outreach@guide-me.tech

Subject:Account Deletion Request — Hide My Email

Hi,

I am the parent/guardian of a child who uses [App Name]. I signed in using Sign in with Apple with Hide My Email enabled. My Private Relay address for this app is:

[paste relay address — e.g. a1b2c3d4e5@privaterelay.appleid.com]

Please send a confirmation to that address so I can authorise the request, then permanently delete all data associated with this account.

I understand this action is irreversible.

Thank you.

1 Send your request from the Google account used to sign in. This must be the same Gmail or Google Workspace address used when the account was created. Requests from a different address cannot be verified.
2 Email outreach@guide-me.tech using the template below.
3 We will reply to confirm your request. Reply to that confirmation to proceed. We will process the deletion within 30 days and send a final confirmation once complete.

Suggested email — send from your Google account address

To:outreach@guide-me.tech

Subject:Account Deletion Request

Hi,

I am the parent/guardian of a child who uses [App Name]. I am writing from the Google account used to sign in to the app and would like to request permanent deletion of all data associated with this account.

I understand this action is irreversible and that all learning progress and account data will be permanently removed.

Thank you.

Request Account & Data Deletion

What Gets Deleted

How Did You Sign In?

Questions