Account Management
| Data Type | Description | After Reset |
|---|---|---|
| Learner activity | Assigned programs and position within each program's fixed sequence | Cleared |
| Learner record | Dropped and replaced with a new record at the start of the learning path | Replaced |
| Learner name | Carried over to the new record (or updated on request) | Retained |
| Sign-in association | Account stays linked to the same Apple ID, relay, or Google account | Retained |
If you'd like the new record to use a different name — or no name at all — mention it in your email and we'll apply it. The name field is optional and can be any value you prefer.
Suggested email — send from your Apple ID address
Hi,
I am the parent/guardian of a child who uses [App Name]. I am writing from the Apple ID email used to sign in and would like to request an account reset — clearing all learning progress and starting fresh.
[Optional: I'd like the learner name on the new record to be: ______]
Thank you.
When you choose "Hide My Email" during Sign in with Apple, Apple assigns
your account a randomly generated relay address that looks like:
a1b2c3d4e5@privaterelay.appleid.com
This is the address stored in our system. You'll need to include it in
your request so we can locate your account.
Suggested email — can be sent from any address
Hi,
I am the parent/guardian of a child who uses [App Name]. I signed in using Sign in with Apple with Hide My Email enabled. My Private Relay address for this app is:
[paste relay address — e.g. a1b2c3d4e5@privaterelay.appleid.com]
Please send a confirmation to that address so I can authorise the request, then reset the account — clearing all learning progress and creating a fresh learner record.
[Optional: I'd like the learner name on the new record to be: ______]
Thank you.
Suggested email — send from your Google account address
Hi,
I am the parent/guardian of a child who uses [App Name]. I am writing from the Google account used to sign in and would like to request an account reset — clearing all learning progress and starting fresh.
[Optional: I'd like the learner name on the new record to be: ______]
Thank you.
If you'd like all account data permanently removed rather than a reset, follow our Data Deletion procedure.
Contact us at outreach@guide-me.tech.